"Collaborative consumption"

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Extracto introductorio:

"The founders of Internet startup Airbnb were accustomed to rejection. Joe Gebbia, Brian Chesky and Nathan Blecharczyk peddled to venture capitalists their idea for using the Internet to help people rent out a room, or even a couch, to frugal travelers. All of the venture capitalists took a pass. But after receiving funding as well as mentoring from incubator Y Combinator in 2009, the startup exploded. Airbnb -- the name was originally Airbed and Breakfast in a reference to the use of airbeds for guests -- has listings in 16,000 cities around the world and has booked more than two million nights."




Jobs-To-Be-Done?

""There are two forces converging," says Wharton marketing professor David Bell. "First is the notion that it might be better to have access to something than to own it outright. And the second is the realization that people have slack resources. So that car you own may sit idle for 22 hours a day. The grease that makes the whole thing work is social media and technology, like iPhone applications that can create markets that didn't exist before.""

Jobs-To-Be-Done?

"Of course, renting out one's home or car to a stranger comes with risks. Wharton professor of operations and information management Eric Clemons warns that the security measures associated with some of these sites may not be keeping pace with those risks. "My sense is that the enthusiasm in some spaces may be outstripping logic," Clemons says.

Case in point: Airbnb recently received negative press when a few consumers went public with stories of their homes being robbed or damaged by renters found through the site. Airbnb responded with a new policy where it will cover loss or damage from guests up to $50,000. In an apology note posted to the company's blog on August 1, CEO Chesky also announced plans to start a 24-hour customer hotline to provide safety tips for guests and hosts and to let hosts set parameters for bookings that include verified phone numbers and location information."

Jobs-To-Be-Done?

"The catastrophic recession of the last few years is part of the force behind the move by consumers to tap into the value of assets they already own. In addition, these services typically allow people to rent out these assets at rates that are cheaper than mainstream hotel or car rental firms. "The economy is a big factor," notes Hosanagar. "People are really looking for ways to cut down on their spending. This is a great way to do that without dramatically changing your lifestyle.""

Jobs-To-Be-Done?

"The increased attention on environmental sustainability and reducing one's impact on the planet is also at work here, Hosanagar adds. "If you are driven by the sense that you want to decrease the total resources that are being drained, this allows you to do that. The product has already been made, and you are adding no more burdens through your consumption. That is very appealing.""